Managed Services
Reap the benefits of Managed IT
We have three tiers of service that let you choose the best coverage for your business
Managed Services for small and mid-sized businesses in Spokane
When you need Small Business IT Services in Spokane to maintain peak operational capability of your computer network, consider us here at Northwest Remote Offices, LLC.
Our managed service tiers provide a way for businesses like yours to manage technological infrastructure in a way that offers freedom, flexibility in scaling, and security.
Managed Email
Email is still the main communication tool that is integral to every modern business. We partner with Office 365 to delivery on-cloud email solutions fit for your requirements, and your budget.
Managed Infrastructure & Support
Do you have aging infrastructure and are concerned about how it may be impacting your business? We provide on-site to cloud migrations, on-site upgrades and more, all while ensuring you receive the highest levels of maintenance and monitoring.
Managed Cloud Services
What would your business look like with a little bit of automation? We help harness the power of the cloud to increase efficiency, communication, collaboration and teamwork.
Managed Security
A staggering 64% of companies worldwide have experienced at least SOME form of a breach. Even worse, most companies don't know it. We can help you protect yourself against cybersecurity threats through policy, procedure, automation, 24/7 NOC watch, end user training and more.
Managed Policies
Your technical infrastructure goes above and beyond your servers, switches, end-user devices and email. Well written and easy to implement technical policies are important to your overall health. With our managed services platform, these policies are included.
Managed Network
A stable and secure network is critical to the success of any company. We're here to take care of your administrative needs.
Managed Backup & Disaster Recovery
Don't wait until it's too late. A must-have solution for all businesses, yet many still hesitate to adopt it
Quarterly Checkins
Quarterly check-ins come standard with our managed services platform. We will meet quarterly to discuss health, projects statuses and business & need projections. We're here to help you keep pushing forward. On demand meetings are always welcome as needed.
Automation
It's one thing to ensure your environment is functional and reliable, and another to decrease the amount of time it takes to maintain it. Our team is dedicated to helping automate your daily processes. From employee on-boarding, to change management. We're here to help.
Our three tiered approach
We don't lock anyone into lengthy contracts, instead we build bundled options that give you the flexibility to upgrade for the level of support you want. Regular service plans are not a one-size-fits-all solution, so we've built our tiers to give YOU the best coverage that your budget allows.
Tier Three - Fully Managed
Fully Managed
NWRO, LLC is fully capable of being your designated IT executive. We will architect your network, manage your local and cloud infrastructure and provide both reactive, and proactive support. Our goal is to create a 3–5-year strategy that aligns with your goals. If you need Help Desk support, cybersecurity training, or more, we are your all-in-one IT advisor.
Tier Two - Co-IT
Co-IT
NWRO, LLC has worked with clients as a part of their integral team. We can act as your vCTO, your network & systems administrators, or provide Tier support only. We work with many IT executives and directors and provide talent that keeps their organizations running securely and on budget. We are prepared to fill any gaps in your technical team.
Tier One - Project Basis Only
Project Only
A lot of IT companies won't engage with you unless you sign a lengthy contract. At NWRO, LLC, that's not what we're about. We have built relationships with many clients using one-time projects. We still support some of them to this day. Whether you need additional hands moving on-prem servers to the cloud, rebuilding your file servers, you have issues with your virtualized environment, we're here for you.
Plans tailored to your business, with security in mind
All of our plans begin with a strategy session and include all the tools necessary to address your companies basic IT needs.
| 24x7x365 Monitoring | Reactive Tier 1 Remote Support | Backups (Servers only) | Periodic Vulnerability Scans |
| Antivirus (Windows, Mac, and Linux) | Reactive Tier 1 On-Site Support | Office 365 Backups (*BYOL) | Secure Email Encryption |
| Endpoint Threat Detection | Monthly 4-Hour Site Visits | C-Level Phishing Protection | |
| Managed Updates (Window, Mac, and Linux | Quarterly Business Review | Managed Security (IDS/IPS/SOC/SIEM) | |
| Office 365 Collaboration | |||
| Web Protection & Content Filtering | |||
| Single Sign-On (SSO) & Self-Service Password Reset | |||
| Multi-Factor Authentication Implementation | |||
| Firewall Management |
The icing on the cake
Here are some of the benefits of signing up for our managed services
Tailored Packages - We know that one person's needs are different from the next, so we offer 100% custom packages for any business size or budget.
Predictable costs 24/7 – Northwest Remote Offices, LLC doesn't charge you more when your systems are not operational, or a server fails. Our flat-rate fee covers all of that whenever you need it done. No extra charge for the phone call, or dispatch, or repair.
Ramped up productivity – Never stress again about systems failures, our managed services include round-the-clock monitoring of your workstations, printers, network and more to help prevent problems before they happen. We'll even monitor your printers!
We are always available – You have direct access to our support staff - a phone # dedicated just to you, and it rings your engineer directly. Get an answer every time.
What Our Clients Are Saying
Northwest Remote Offices have been on the spot taking care of critical issues right way even if it’s after hours or on weekends. Their dedication to get the job done and get it done right away is unprecedented. IT projects are handled professionally and accurately the first time. Instead of just responding to issues they are proactive in looking at the weak points and suggesting fixes that would have caused headaches and problems down the road. We appreciate their continued partnership in maintaining and upgrading our network infrastructure. Their services are highly recommended.
Jim Cote, President
The Master's Touch - Spokane, WA
Northwest Remote Offices was able to drill down and find out exactly what our IT issues were, and give us a lasting fix. Since we made the switch, if minor issues arise I know who to call and that the issues will be fixed quickly. Other IT firms seemed to guess at the problems, and the staff wasn’t on the same page. Stevan and team clearly know what they’re talking about. This is the best investment I’ve made to streamline our busy operations, and I only wish we'd found them sooner!
Colleen Wilber, Manager
Umi Kitchen and Sushi Bar - Spokane, WA
Just like our mission is to provide expert advice to our clients, we require an IT partner we can trust so I can focus on growing my business and taking care of our clients. Productivity for us is critical. Before meeting with Stevan and Northwest Remote Offices about our IT, we have only experienced having promises made but not kept. Thankfully promises are made and fulfilled by the NWRO team. Our IT team prides themselves on communication and proactive IT management. They deliver ultra-responsive and expert service, and they communicate with us what is needed and why. If you are on the fence about whether you should entertain new IT support or if you wonder if something is missing, reach out to Stevan and his team at Northwest Remote Offices!
Rob Guyott, COO
Ponderosa Community Management, LLC - Spokane Valley, WA
We switched from a different IT group to Northwest Remote when we decided to go with a VOIP system. I expected the move to VOIP to be beneficial for us, but I didn't expect that our entire network would run so much more smoothly within weeks. Before, we had IT issues on a weekly basis. Now we hardly ever have IT problems and if we do they are taken care of lightning fast. I can't recommend these guys enough.
ALEX HAMILTON, Owner
Valley Veterinary Clinic, Spokane Valley, WA
We engaged Stevan and his crew while in a crisis situation and they responded quickly, with concern, and got us up and running as soon as possible. This is called "going above and beyond the call of duty". Since moving over to his service, we really haven't had any significant problems. His system is set up perfectly and runs perfectly. We are totally happy with the service. And Stevan himself is fun to talk to and visit with. So glad we made the change.
Greg Stewart-Longhurst, Owner
Stewart-Longhurst CPA - Spokane Valley, WA
Steve has been available and always done a fantastic job for any services I have ever need. I highly recommend him to anyone.
Matt Armstrong, Owner
Armstrong Insurance - Coeur d' Alene, ID
Northwest Remote Offices have been on the spot taking care of critical issues right way even if it’s after hours or on weekends. Their dedication to get the job done and get it done right away is unprecedented. IT projects are handled professionally and accurately the first time. Instead of just responding to issues they are proactive in looking at the weak points and suggesting fixes that would have caused headaches and problems down the road. We appreciate their continued partnership in maintaining and upgrading our network infrastructure. Their services are highly recommended.
Jim Cote, President
The Master's Touch - Spokane, WA
Northwest Remote Offices was able to drill down and find out exactly what our IT issues were, and give us a lasting fix. Since we made the switch, if minor issues arise I know who to call and that the issues will be fixed quickly. Other IT firms seemed to guess at the problems, and the staff wasn’t on the same page. Stevan and Cody clearly know what they’re talking about. This is the best investment I’ve made to streamline our busy operations, and I only wish we'd found them sooner!
Colleen Wilber, Manager
Umi Kitchen and Sushi Bar - Spokane, WA
We’re a small business serving HOA management associations across the state of Washington. Just like our mission is to provide expert advice to our clients, we require an IT partner we can trust so I can focus on growing my business and taking care of our clients. Productivity for us is critical. Before meeting with Stevan and Northwest Remote Offices about our IT, we have only experienced having promises made but not kept. Thankfully promises are made and fulfilled by the NWRO team. Know that all the pretty websites don’t guarantee proper service. Our IT team prides themselves on communication and proactive IT management. They deliver ultra-responsive and expert service and they communicate with us what is needed and why. Where anything IT used to be a headache and cause me to lose sleep, it’s now stress free. If you are on the fence about whether you should entertain new IT support or if you wonder if something is missing, reach out to Stevan and his team at Northwest Remote Offices!
